Terms of Service

Last updated: 4 November 2026

These terms are a contract between you and the operator of Velora. Please read them before using the service. If you do not agree, do not use Velora.

1. Who we are

Velora (velorachat.app, the “Service”) is operated by Pavlo Lagutin, an individual based in Ukraine (“we”, “us”). Contact: support@velorachat.app.

2. What Velora does

Velora is software for agencies and creators who sell content on subscription platforms such as Fanvue and Telegram. It helps your team read and answer fan messages, can write replies with AI in the creator’s style, suggest or send paid content, and hand a chat to a human. You decide which creators, chats and features the AI works on, and you can stop the AI at any time.

3. Who can use it

• You must be at least 18 years old and use Velora for business purposes.
• You must give accurate account information and keep your sign-in secure. You are responsible for everything done through your account and by the team members you invite.
• If you sign up for a company or agency, you confirm that you may bind it to these terms.

4. Your responsibilities

You are responsible for how you use Velora and for every message sent from your accounts, including messages written by the AI that you enabled. In particular, you confirm that:

• you have the right to connect each creator account and the creator’s consent to have Velora write on their behalf, and — before you turn on voice messages in a creator’s voice — the creator’s consent to use their voice; the creator can stop the AI and the voice at any time in the creator portal;
• all creators and all people shown in content you upload or sell are adults, and you hold the rights and consents required for that content;
• you follow the rules of the platforms you connect (for example Fanvue, Telegram, OnlyFans), and the laws that apply to you, including rules on advertising, consumer protection, taxes and disclosure of AI;
• you keep human oversight of the chats: you review the AI’s settings and step in when a chat needs a person.

Not allowed

• any content or conversation involving minors or anyone who appears to be a minor, non-consent, incest, bestiality, or real violence;
• arranging real-life meetings or escort services, human trafficking, or sharing anyone’s private data without permission;
• fraud, deceptive practices, impersonating real people without their consent, or harassment of fans;
• attempts to break, overload, reverse-engineer or get around the limits and security of the Service, or to access other customers’ data.

When asked directly, the AI does not deny being an AI. You must not configure or use Velora to make fans believe they are talking to a human when they ask whether they are.

5. AI output

AI can be wrong, misread a situation or write something unsuitable. Velora includes safety checks and hands risky chats to a human, but no check is perfect. We do not guarantee any level of sales, replies or results.

6. Prices and payment

• Plans, the AI commission and other prices are shown on the pricing page and in your account. Plans are charged per creator per month (or per year, if you choose yearly billing). The AI commission is a percentage of the net sales attributed to the AI.
• Velora works with a prepaid wallet. Charges for plans, the AI commission, extra AI replies and paid features are taken from the wallet balance. When the balance runs out, the AI pauses until you top up.
• Payments are processed by third-party payment providers. We do not see or store your full card number.
• Bonus credits (promo codes, top-up bonuses, referral and launch-promotion bonuses) have no cash value, cannot be withdrawn or transferred, and can be used only within Velora. If the payment a bonus relates to is refunded or disputed, the bonus is removed. We may remove bonuses obtained by abuse, for example through duplicate or fake accounts.
• Prices do not include taxes that may apply to you. We will give at least 30 days’ notice before raising the price of a plan you already pay for.

7. Refunds

A wallet top-up is a prepayment for the Service. On request to support@velorachat.app within 14 days of a top-up, we refund the part of it that has not been used. Amounts already spent, bonus credits and plan periods that have started are not refunded, except where the law requires it. Refunds are made to the original payment method; payment-provider fees may be deducted where they are not returned to us.

8. Suspension and ending the service

• You can stop using Velora and delete your agency in its settings at any time. Its data is permanently deleted after 30 days, as described in the Privacy Policy.
• We may suspend or close an account that breaks these terms or the law, puts fans, creators or the Service at risk, or does not pay. Where reasonable, we will tell you first and give you a chance to fix the problem.
• If we stop offering Velora, we will give at least 30 days’ notice and refund the unused paid wallet balance.

9. Third-party platforms

Velora connects to platforms we do not control (Fanvue, Telegram, OnlyFans and others). Their rules, availability and changes are outside our control and can limit what Velora can do. Your use of those platforms is governed by their own terms.

10. Your content and our software

You keep all rights to your content, your creators’ materials and your chat data. You give us the permission needed to store and process it only to provide the Service to you. We own the Velora software, design and brand; you may not copy or resell them.

11. Availability and liability

We work to keep Velora available and secure, but the Service is provided “as is”, without guarantees that it will be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost sales, and our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Your liability to us

If a claim is brought against us because of content you sent or uploaded through Velora, or because you broke these terms or the law, you agree to cover our reasonable losses and costs arising from it.

13. Changes to these terms

We may update these terms. For significant changes we will notify account owners in the Service or by email at least 14 days before they take effect. If you keep using Velora after that, the new terms apply.

14. Applicable law

These terms are governed by the laws of Ukraine. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence. Before going to court, please contact us so we can try to solve the problem.

15. Contact

Questions about these terms: support@velorachat.app.